WeldDesk
WeldDesk
WeldDesk is customer support — unified inbox, tickets, knowledge base, and optional live chat widget.
What you can do
- Inbox — email, chat, and ticket conversations in one queue
- Tickets — track status, priority, assignee, and SLA
- Contacts — support customers linked to conversation history
- Knowledge base — publish help articles for self-service
- Chat widget — embed on your site for live conversations
- Analytics — volume, response time, and team performance
Sidebar views often include All, Email, Live chat, Tickets, and Archived.
Common workflows
| Task | Guide |
|---|---|
| Triage and resolve requests | Handle support tickets |